Frequently Asked Questions
During your initial appointment, Angela will perform a comprehensive assessment of your injury or problem and provide you with a diagnosis wherever possible. If you require a splint or a cast, it will be made available for you on the same day.
Typically, an initial consultation takes 40 minutes. If you have issues with both of your hands, please allow 60 minutes to ensure a thorough evaluation.
Depending on your injury, Angela will advise you on the frequency of your appointments to ensure that you get the best outcome. Review appointments usually require 30-40 minutes.
No referral letter is required if you are coming in as a private patient, but if you have previously seen your GP or a specialist regarding your condition, a letter may be helpful.
If you have undergone any scans or tests, please bring along the results or reports.
Compensable patients, such as those under WorkCover or TAC, will require a claim number and/or approval of their hand therapy treatment to ensure they are covered.
Please contact us directly to find out more.
Hand in Hand Rehab aims to provide affordable hand therapy to all. Also, in an effort to support our seniors in the community, those 60 years old and above will be given 20% off private consultation fees and items such as splints.
Yes, if you have extras cover, specifically Occupational Therapy.
Depending on the level of your cover, you may also be entitled to rebate for therapy items such as splints and exercise equipment.
If you have a Medicare Enhanced Primary Care (EPC) plan supplied by your GP, you will be able to receive subsidy for your consultation. This is a government incentive that allows individuals with chronic medical conditions to receive rebates for allied health services for up to 5 sessions per year.
There is a small gap fee for each session (no gap for reviews for seniors). Splints and therapy equipment come at an additional cost and they are not covered by Medicare.
We value your punctuality so that you will be able to achieve most out of your appointment.
Your treatment time may be reduced if you are running late for your appointment so make sure you give yourself ample time for travelling (especially with Melbourne traffic!).
Cancellation of appointment
If you need to cancel or change your appointment to another day, please provide 24-hour notice. Any late cancellation or no-show will incur a cancellation fee of $50 and/or pre-payment for your next appointment.
This policy applies to compensable patients such as WorkCover and TAC.
Full payment must be made on the day of consultation.
If you are under WorkCover or TAC, please check that your hand therapy treatment has been approved. You will be personally responsible for the cost of your treatment in the event your claim is rejected.
Invoices due to be paid by account but are not completed by the due date will incur an additional 20% surcharge. If an account has been referred to a solicitor, the legal costs and commission will be added to the outstanding amount.
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